Scammed by McAfee

Growltiger

Mu-43 Hall of Famer
Joined
Mar 26, 2014
Messages
2,098
Location
UK
I tried to install my McAfee virus protect from my BT link, it wouldn't work, I rang BT tech dept and instead of talking to their tech dept I was directed straight to a customer service advisor at McAfee. He said he had to take control of my machine and said I needed software for a year on top of the free intro 30 day McAfee software on the new machine.
I don't think you ever spoke to BT, and you didn't speak to McAfee either.
The key to answering how you got scammed is to pin down where exactly that fake BT link was. How and why did you have a "BT Link", or where was it you got the phone number from to call "BT Technical Department"? I don't think BT even has a Technical Department! Do you have the web page address where that link or phone number was?
It is worth you getting to understand this as next time you go to your BT Link they will do something else bad to you.
 
Joined
Aug 29, 2018
Messages
1,214
Location
Somerset UK
Real Name
Steve
  • Thread Starter Thread Starter
  • #62
I don't think you ever spoke to BT, and you didn't speak to McAfee either.
I did, because subsequent calls had a record of whom I spoke to, both BT and McAfee, what time and I had the feedback surveys to fill out. The BT link to McAfee is in an email, I've used it several times to protect three other machines.

Subscribe to see EXIF info for this image (if available)
 

Growltiger

Mu-43 Hall of Famer
Joined
Mar 26, 2014
Messages
2,098
Location
UK
I did, because subsequent calls had a record of whom I spoke to, both BT and McAfee, what time and I had the feedback surveys to fill out. The BT link to McAfee is in an email, I've used it several times to protect three other machines.
So where did you get the phone number from? Do you have that web page? What was the phone number?
 
Joined
Aug 29, 2018
Messages
1,214
Location
Somerset UK
Real Name
Steve
  • Thread Starter Thread Starter
  • #64
I phoned 150 from a landline, it directs you straight to BT. They had a record of my call, and the caller I spoke to. They've reimbursed my account with £15 for my trouble. McAfee also have a record of my call to them and that's where the grey area is, the caller I spoke to said he referred me back to BT, which he didn't. BT said I shouldn't have been diverted to McAfee.

I don't know why the screen snip isn't showing showing my BT/McAfee pic.
 
Last edited:

Growltiger

Mu-43 Hall of Famer
Joined
Mar 26, 2014
Messages
2,098
Location
UK
View attachment 730766

I phoned 150 from a landline, it directs you straight to BT. They had a record of my call, and the caller I spoke to. They've reimbursed my account with £15 for my trouble. McAfee also have a record of my call to them and that's where the grey area is, the caller I spoke to said he referred me back to BT, which he didn't. BT said I shouldn't have been diverted to McAfee.

I don't know why the screen snip isn't showing showing my BT/McAfee pic.
OK. That is very odd.
 
Joined
Dec 6, 2015
Messages
1,015
Location
Brisbane, Australia
Real Name
Angus
Sounds like a disgruntled employee who had either recently resigned or knew he was on the way out.

Another vote for Defender/Security Essentials here. It's not the same Windows Defender that Microsoft launched on Vista, it's a lot more useful now.
 

Matero

Mu-43 Top Veteran
Joined
Jun 22, 2013
Messages
528
Location
Finland
Another vote for Defender/Security Essentials here. It's not the same Windows Defender that Microsoft launched on Vista, it's a lot more useful now.
This! Stop wasting money for third party ‘security’ software, those just mess your computers, in the end, and hogs computer resources you could use for productive work.

First, familiarise yourself with the idea of admin user and normal user. Don’t use the admin rights / work as admin user unless really needed, e.g. when installing new software. Work or use your computer always as a normal user with limited rights to make changes to your computer. This will help a lot. Some users even don’t use virus scanners when they work like this. Definitely with MacOS no virus scanners needed, just close the firewall.

With Windows, enable the security features of its own. And you’re good to go. 99,9% of users are safe this way. The rest are not reading photo forums.

Just my humble opinion :cautious:
 

Stanga

Mu-43 All-Pro
Joined
Oct 16, 2016
Messages
1,305
First, familiarise yourself with the idea of admin user and normal user. Don’t use the admin rights / work as admin user unless really needed, e.g. when installing new software. Work or use your computer always as a normal user with limited rights to make changes to your computer.
What you suggests is fine for virus attacks that wish to install something or make changes to your PC. There are however other forms of attacks as well. One is data stealing or remote keylogging, which can be done from a website you are viewing or your browser is linked to at the time. Malwarebytes is the one I use to combat those types of attacks. It's the best I know of for that purpose.
There are also other virus and trojan installer that only install themselves when you boot up your PC. They can get round the Admin rights. This form of install and attack is often used to attack on-site networks. I have also seen it used to lock out a PC and them issue a ransom demand in a pop up screen.
 
Joined
Aug 29, 2018
Messages
1,214
Location
Somerset UK
Real Name
Steve
  • Thread Starter Thread Starter
  • #69
The conclusion: well Paypal have reimbursed the money I paid out for the scam. In the dark hours of last night a thought suddenly came to me (this happens when you're old), the advisor at McAfee asked me to put my landline phone on the hook, he said he needed to sort a few things out and he would ring me back, within a minute he had indeed rang me back, his voice sounded the same and gave the same name, it was then he took control of my machine and all the shit started. Whether it was the same guy or not I have no idea, if it wasn't they both sounded the same and had the same accent. It sounds a bit of a palaver to fiddle £29.99, or was control of the machine the bonus? I have no idea, but it's all over now (as Mick Jagger sang), the machine has been reset, my card has been replaced and the passwords have been changed on all my money accounts. The End (hopefully :))
 

Latest posts

Links on this page may be to our affiliates. Sales through affiliate links may benefit this site.
Mu-43 is a fan site and not associated with Olympus, Panasonic, or other manufacturers mentioned on this site.
Forum post reactions by Twemoji: https://github.com/twitter/twemoji
Copyright © 2009-2019 Amin Forums, LLC
Top Bottom